Customer Services

Service Concept :
Work together with customers and provide the best solution to meet requests.
Build up the inventory plan to meet customer's urgent seasonal business volumes.
Focus on comprehensive customer care and service throughout the pre-sale, on-sale and after-sale.

Fast response to customer's complaints via E-mail, telephone, fax and other convenient ways.

Pre-sale Service :
1: Understand the specific requirements and then provide a solution.
2: Finalize the solution and then samples testing and evaluation.
3: Samples approved and confirmation.
4: Make mass production per the exact specs of approved samples.
5: Invite customers to audit factory

On-sale Service : 
1: Follow up the orders closely in case of any mistakes and delays.
2: Guarantee the exact and fast lead time.
3: Discuss with customers about the most convenient and cost effective transportation tools.
4: Keep close contact with carriers during shipment. 

Post Delivery Service : 
1: Confirm the delivery as per tracking results.
2: Follow up the situation of products.
3: Build up the customer complaint procedure to deal with any complaints in time.
4: Make regular customer survey.

Customer Service 
We here at Zoweer strives for the best and it is our goal to provide the reliable and high efficiency products and customer service based on the small town principals of treating every customer like family. We stand behind our products and truly believe we provide the best customer service out there.

Important Notice 
Zoweer assumes sole responsibility for our products; therefore, dealers should not be involved in any warranty issues. All warranty claims are to be directed to Zoweer. Before returning any defective product, please contact Zoweer by submitting a support case to receive a Return Merchandise Authorization Number.

Copyright © 2010~2015 Zoweer (Shenzhen) Opto-electronics Technology Co.,Ltd. All Rights Reserved. Email: Tel: 0086-755-83308975/ 83301742